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Black Friday, Blog, Blog Post, Canada Post, Holiday Season, News, Pandemic, Shipping Delays, Tim Howey, Xpedited, Xpress -

POST UPDATE - DECEMBER 21st: Please Note that with Ontario and Quebec going into lockdown starting December 26th, the delays we expected from the Toronto and Peel regions will likely be further affected.  Please place orders well in advance.  For our local customers, we will be offering curbside and local deliveries daily.     Original Post: We all know that this year has been…different. I want to take a moment to discuss how this affects shipping timelines during the holiday season. First off, we have a perfect storm that we already know will cause courier delays – the trifecta: We're entering...

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Blog Post, Corona, Corona Virus, Courier, COVID-19, Curb Side, Curbside, Delivery, Local Delivery, News, Social Distancing, Tim Howey -

As the situation revolving around the novel corona-virus (COVID-19) evolves, the Ontario Government continues to make changes to the way in which consumers can shop for merchandise.  At True North Vapor, we are constantly monitoring the rules and regulations that are set for us so that we can continue to provide products in a safe and efficient manner. As of Monday, May 11th 2020, the option to shop at stores with a street facing entrance opened up for curb side sales; this would include our vape shop.  To provide as many options for consumers to shop and keeping things as...

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Blog Post, Brant County, Free, Local Delivery, News, Tim Howey -

First off, I want to genuinely thank all of our customers who have supported us during these rough times by understanding that COVID-19 has caused a few limitations and still sticking with us.  We understand that every one of you has managed to turn away from combustible tobacco in favour of a nicotine alternative and the last thing we want to see is that support be removed, especially in a time of need like now. It is with great pleasure to announce that we are expanding our local delivery service to encompass all of Brant County to better serve our...

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Blog Post, Courier, Delays, Local Delivery, New Service, News, Tim Howey -

AN UPDATE TO THIS ARTICLE EXISTS - CLICK HERE TO READ   With constant changes happening all around the world right now, I wanted to take some time to talk about the things we’re doing to keep people safe while also ensuring that customers are receiving the products they need. A couple of weeks ago, the Ontario Government refined the list of businesses that were deemed essential.  The vaping industry hasn’t been classified as such, but businesses who run an online service have been encouraged to continue to do so if it can be done safely.  We have staff who...

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Canada Post, COVID-19, FAQ, Local Pickup, Online Store, Retail Store, Shipping Delays, Tim Howey, We're Open! -

By this point, I suspect everyone is aware of COVID-19 and the effects it is having on many facets of your lives.  Even still, I wanted to take a few minutes to educate on what we’re doing to slow the spread of this virus while also maintaining the highest level of service possible in the vaping industry.  So, lets go through some of the frequently asked questions we’ve been receiving and address them one at a time. (If this is too much to read, there is a short summary at the end) Am I still able to buy product online?...

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