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Shipping Times - What To Expect
POST UPDATE - DECEMBER 21st: Please Note that with Ontario and Quebec going into lockdown starting December 26th, the delays we expected from the Toronto and Peel regions will likely be further affected. Please place orders well in advance. For our local customers, we will be offering curbside and local deliveries daily. Original Post: We all know that this year has been…different. I want to take a moment to discuss how this affects shipping timelines during the holiday season. First off, we have a perfect storm that we already know will cause courier delays – the trifecta: We're entering...
Curbside, Local Delivery and Online Orders
As the situation revolving around the novel corona-virus (COVID-19) evolves, the Ontario Government continues to make changes to the way in which consumers can shop for merchandise. At True North Vapor, we are constantly monitoring the rules and regulations that are set for us so that we can continue to provide products in a safe and efficient manner. As of Monday, May 11th 2020, the option to shop at stores with a street facing entrance opened up for curb side sales; this would include our vape shop. To provide as many options for consumers to shop and keeping things as...
Local Deliveries Expanding!
First off, I want to genuinely thank all of our customers who have supported us during these rough times by understanding that COVID-19 has caused a few limitations and still sticking with us. We understand that every one of you has managed to turn away from combustible tobacco in favour of a nicotine alternative and the last thing we want to see is that support be removed, especially in a time of need like now. It is with great pleasure to announce that we are expanding our local delivery service to encompass all of Brant County to better serve our...
Local Delivery and Courier Services
AN UPDATE TO THIS ARTICLE EXISTS - CLICK HERE TO READ With constant changes happening all around the world right now, I wanted to take some time to talk about the things we’re doing to keep people safe while also ensuring that customers are receiving the products they need. A couple of weeks ago, the Ontario Government refined the list of businesses that were deemed essential. The vaping industry hasn’t been classified as such, but businesses who run an online service have been encouraged to continue to do so if it can be done safely. We have staff who...
Prohibition of Vape Product Sales to Minors – The Steps We Take
When I first started in this industry nearly 8 years ago, I was as about a clueless as I could possibly be. I’d never smoked, never vaped and never been behind a counter selling either product. All I knew at the time was that I wished this product had existed when I was a kid so that I could have avoided the secondhand smoke I endured from both of my parents being smokers. The company training me, this company, was extremely particular on three major commandments: Do not sell to anyone under the age of 19 Do not sell to...
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