Quite often I receive complements about the team we have here at True North Vapor. Flavour Creators from outside of Canada will often sing their praise to our graphic designers, who work like mad to create a new product label that is both compliant in the Canadian market but also doesn’t deviate from the brand and its origins. We get compliments for our sales team who deal with customer service questions on a regular basis.
This article is dedicated to the unsung heroes who make this company function like a well-oiled machine. When our customers receive their products in a timely and accurate manner; that had nothing to do with the graphics department or the sales/customer service team. That’s all credit to the crew who pick and pack your orders. They don’t complain if you order 1 bottle or 10,000 bottles; the job is the same and every box is packed with both speed and precision.
Almost a year ago, we started using a 3rd party review system called TrustPilot. It didn’t take long to realize that most of the review comments we were receiving were specifically targeting the crew who puts your order together.
It didn’t seem fair that only our customers publicly praised the fulfillment team. If you are a customer of ours and receive an invitation to offer your opinion through TrustPilot, give a shout out to the people who shipped your product. To the crew who makes this as efficient and seamless as it is, here's to you guys!
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