POST UPDATE - DECEMBER 21st:
Please Note that with Ontario and Quebec going into lockdown starting December 26th, the delays we expected from the Toronto and Peel regions will likely be further affected. Please place orders well in advance. For our local customers, we will be offering curbside and local deliveries daily.
Original Post:
We all know that this year has been…different. I want to take a moment to discuss how this affects shipping timelines during the holiday season.
First off, we have a perfect storm that we already know will cause courier delays – the trifecta:
- We're entering the holiday season. All couriers are notoriously bombarded with parcels, making it impossible to ship them within the usual timeframe.
- We're in the middle of a second-wave pandemic. If we learned anything from last spring, it’s that couriers become strained as people increasingly shop online. Toronto and Peel regions of Ontario are already on lockdown, and that's enough to cause shipping delays.
- This is the Black Friday weekend… A time when online purchasing is through the roof!
Simply put, there WILL be shipping delays in the days to come – we just don't know by how much. This goes way beyond purchases from True North Vapor, so please keep it in mind for all your online purchases this holiday season! As usual, our team will do everything we can to get your orders packed and out the door ASAP. That said, please note that most of the delay will be due to longer than usual courier shipping times. We appreciate your business and would hate to see someone go without their holiday purchases due to the inevitable delays.
Please note: Ever since the pandemic last spring, Canada Post has temporarily removed their time delivery guarantee (See what Canada Post service interruptions are currently active here). We have left the premium option for Xpress shipping because, while it isn't 1 or 2 days like usual, it will still be faster than Xpedited shipping. For example: during the major lockdown last Spring, Xpedited Parcels took up to 21 business days to arrive. During that period, Xpress shipping was taking up to 18 business days. We don’t expect delays anywhere near this length, but this is an example to illustrate the difference and help you decide if the additional Canada Post fee is worth it.
Please plan accordingly in the days to come. We look forward to supplying all your vaping goods through the Holidays and into the New Year!
Stay safe, have a vape.
Tim Howey
General Manager
True North Vapor